Terms & Conditions
These Terms and Conditions govern your use of the MISAN website and any purchases made through it. By accessing our website or placing an order, you agree to these terms. If you do not agree, please do not use the website.
About MISAN
This website is operated by [insert MISAN’s registered legal business name], based in Dubai, United Arab Emirates. Throughout these terms, “MISAN,” “we,” “us” and “our” refer to the business operating this website.
Using Our Website
You may use our website only for lawful personal shopping purposes. You must not:
- Provide false or misleading information
- Attempt to interfere with the website’s security or operation
- Copy or misuse our designs, photographs or written content
- Use the website for fraudulent, unlawful or unauthorised purposes
- Introduce viruses, malicious code or other harmful material
Product Information
We make every reasonable effort to ensure that product descriptions, measurements, photographs, colours and prices are accurate.
Colours may appear differently depending on your screen settings. As many MISAN pieces involve handcrafted techniques and small-batch production, slight variations in colour, print placement, embroidery or finishing may occur. These variations are part of the character of handcrafted work and are not normally considered faults.
Sizing
Customers are responsible for reviewing the Size Guide and individual product measurements before ordering. If you are unsure about sizing, please contact us before placing your order.
Custom-sized and altered pieces are subject to the terms stated under Made-to-Order and Customised Pieces.
Prices and Currency
All prices are displayed in UAE dirhams unless otherwise stated. Prices may be changed at any time, but changes will not affect orders that have already been confirmed.
Delivery charges, customs duties, import taxes and other applicable charges may be added separately.
Orders
Submitting an order does not automatically mean it has been accepted. Your order is confirmed only when payment has been successfully processed and you receive an order-confirmation message or email from MISAN.
We reserve the right to refuse or cancel an order if:
- An item is unavailable
- Payment cannot be authorised or verified
- The delivery information is incomplete or incorrect
- We identify suspected fraud or misuse
- A product or pricing error has occurred
- We are unable to fulfil a made-to-order request
If we cancel an order after receiving payment, the amount paid will be refunded to the original payment method.
Payments
Payments are processed through secure third-party payment providers. MISAN does not directly store your complete payment-card details.
You are responsible for ensuring that your payment and billing information is accurate and that you are authorised to use the selected payment method.
Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible. We cannot guarantee changes or cancellations once an order has entered preparation, production or dispatch.
Made-to-order or customised orders cannot be cancelled once production has begun.
Made-to-Order and Customised Pieces
Made-to-order and customised pieces are created specifically for you. Before production begins, the design details, measurements, price and estimated completion time will be confirmed.
Customers are responsible for providing accurate measurements and approving the agreed details. Once production has begun, made-to-order and customised pieces cannot be cancelled, exchanged or refunded unless they are faulty or materially different from the approved order.
Production and completion dates are estimates and may vary depending on the design, materials and nature of handcrafted work.
Shipping and Delivery
Orders are delivered according to the information provided on our Shipping & Delivery page. Delivery times are estimates and may be affected by customs clearance, courier delays or circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate delivery address and contact number.
International orders may be subject to customs duties, taxes or other charges imposed by the destination country. Unless stated otherwise, these charges are the customer’s responsibility.
Exchanges and Refunds
Exchanges, returns and refunds are governed by our Exchanges & Refunds Policy. Please review that policy before placing an order.
Made-to-order, customised and altered pieces cannot be exchanged or refunded unless faulty or incorrect.
Faulty or Incorrect Items
If you receive a faulty or incorrect item, contact us within 48 hours of delivery with your order number and clear photographs. We will review the issue and arrange the appropriate resolution.
Damage caused by wear, improper handling, incorrect cleaning, alteration or failure to follow care instructions is not considered a manufacturing fault.
Intellectual Property
All content on this website—including the MISAN name, logo, clothing designs, photographs, videos, graphics, written copy and website design—is owned by or licensed to MISAN.
No content may be copied, reproduced, distributed, modified or used for commercial purposes without our written permission.
Third-Party Services and Links
Our website may contain links to or use services provided by third parties, including payment processors, delivery companies and social-media platforms. MISAN is not responsible for the availability, content, security or privacy practices of third-party websites and services.
Website Availability
We aim to keep our website accurate, secure and available, but we cannot guarantee uninterrupted or error-free access. We may update, suspend or withdraw parts of the website when necessary.
Limitation of Liability
To the fullest extent permitted by applicable law, MISAN will not be responsible for indirect or consequential losses arising from the use of our website, delivery delays outside our reasonable control or misuse of a product.
Nothing in these terms limits rights or responsibilities that cannot legally be excluded.
Privacy
Your personal information is handled according to our Privacy Policy. By using the website, you acknowledge that your information will be processed as described in that policy.
Changes to These Terms
We may update these Terms and Conditions when our services, business practices or legal obligations change. The latest version will be published on this page with the date it was last updated.
Governing Law
These Terms and Conditions are governed by the applicable laws of the United Arab Emirates. Any dispute will be subject to the jurisdiction of the courts of [confirm Dubai or the appropriate emirate and court jurisdiction], unless applicable consumer law requires otherwise.
Contact Us
For questions about these Terms and Conditions, please contact us:
Email: customercare@misandxb.com
WhatsApp: +971 50 717 4858
Location: Dubai, United Arab Emirates
Last updated: July 2026