Exchanges & Refunds

We hope you love your MISAN piece. If your order is not quite right, eligible ready-to-wear items may be returned or exchanged within 7 days of delivery.

Eligibility

To qualify for an exchange or refund, the item must be:

  • Unworn, unwashed and unaltered
  • In its original condition
  • Returned with all tags and packaging intact
  • Accompanied by proof of purchase

Items that show signs of wear, damage, fragrance, makeup or alteration cannot be accepted.

Made-to-order and customised pieces

Made-to-order, custom-sized and altered pieces are created specifically for you and cannot be exchanged or refunded unless they arrive faulty or incorrect.

Sale items

All sale and discounted items are final sale and cannot be returned or exchanged. This does not apply if an item arrives faulty, damaged or incorrect.

How to request an exchange or refund

Contact us on WhatsApp or by email within 7 days of receiving your order. Please include:

  • Your name
  • Order number
  • Item you wish to return
  • Reason for the return
  • Photographs, if the item is faulty or incorrect

Please wait for confirmation and return instructions before sending the item back.

Exchange availability

Exchanges are subject to stock availability. If the requested size or item is unavailable, you may choose another eligible item of equal value.

Return delivery costs

If an item is confirmed faulty or incorrect, MISAN will cover the return delivery cost.

Refunds

Returned items will be inspected before a refund is approved. Once approved, the refund will be issued to the original payment method within 7-10 business days.

Original delivery charges, customs duties and taxes are non refundable

Faulty or incorrect items

If you receive a faulty or incorrect item, contact us within 48 hours of delivery with your order number and clear photographs. We will review the issue and arrange the appropriate resolution.

Need help?

WhatsApp: +971 50 717 4858
Email: customercare@misandxb.com