Privacy Policy
At MISAN, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it and the choices available to you when you visit our website, contact us or place an order.
Information We Collect
We may collect the following information:
- Your name, email address and telephone number
- Your billing and delivery addresses
- Your order and purchase history
- Measurements or sizing details provided for customised orders
- Messages, enquiries and other information you share with us
- Technical information such as your IP address, browser, device and website activity
- Marketing preferences and newsletter subscriptions
Payment information is processed securely by our payment provider. MISAN does not directly store your complete card details.
How We Use Your Information
We may use your information to:
- Process, prepare and deliver your orders
- Manage payments, exchanges and refunds
- Provide sizing and made-to-order services
- Respond to questions and customer-service requests
- Send order confirmations, delivery updates and other essential communications
- Detect and prevent fraud or misuse
- Improve our website, products and customer experience
- Send news, offers and collection updates where you have agreed to receive them
- Meet our legal, accounting and regulatory obligations
Marketing Communications
If you subscribe to the MISAN Circle, we may send you emails about new collections, made-to-order openings and private releases. You can unsubscribe at any time by using the link included in our emails or contacting us directly.
How We Share Your Information
We share personal information only when necessary to operate our business and provide our services. This may include:
- Website and e-commerce providers
- Payment processors
- Delivery and courier companies
- Marketing, analytics and technology providers
- Professional advisers and authorities where legally required
MISAN does not sell or rent your personal information.
Cookies
Our website may use cookies and similar technologies to operate correctly, remember your preferences, understand how customers use the website and improve our services. Some cookies may also support marketing and advertising.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect how the website functions.
International Data Transfers
As MISAN operates from Dubai and delivers internationally, your information may be processed or stored in countries other than your own. Where required, we take reasonable steps to ensure that your information remains appropriately protected.
How We Protect Your Information
We use reasonable administrative, technical and organisational measures to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. However, no online system or method of transmission can be guaranteed to be completely secure.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, maintain business and transaction records, resolve disputes and meet legal or regulatory requirements.
Your Rights
Depending on the laws that apply to you, you may have the right to:
- Request access to your personal information
- Ask us to correct inaccurate or incomplete information
- Request deletion of your information
- Withdraw consent where processing is based on consent
- Object to or restrict certain uses of your information
- Request a copy of your information
- Unsubscribe from marketing communications
Some requests may be limited where we are legally required to retain certain information.
Third-Party Links
Our website may contain links to external websites or social-media platforms. MISAN is not responsible for the privacy practices or content of those third-party services.
Changes to This Policy
We may update this Privacy Policy when our practices, services or legal obligations change. The latest version will always be available on this page, together with the date it was last updated.
Contact Us
If you have questions about this Privacy Policy or would like to make a request concerning your personal information, please contact us:
Email: customercare@misandxb.com
WhatsApp: +971 50 717 4858