FAQs
Do you deliver worldwide?
Yes. Ready-to-wear orders are dispatched from Dubai and delivered worldwide. Delivery times vary by destination; please see our Shipping & Delivery page for details.
Can I request custom sizing?
Yes. Custom sizing is available for selected pieces at an additional charge. Message us on WhatsApp with the style you are interested in, and we will confirm availability, pricing and the estimated completion time.
What is your exchange and store-credit policy?
Eligible standard ready-to-wear pieces may be exchanged or returned for store credit within seven days of delivery, provided they are unworn, unwashed, unaltered and returned with their original tags and packaging. Exchanges are subject to stock availability. Made-to-order, custom-sized, altered, sale and discounted pieces cannot be exchanged or returned for store credit unless they arrive faulty, damaged or incorrect. MISAN does not offer refunds for change of mind. Please visit our Exchanges & Store Credit page for full details.
How do I choose my size?
Review the Size Guide to find your best fit. If you are between sizes or need help choosing, message us on WhatsApp before ordering.
What payment methods do you accept?
Available payment methods are displayed securely at checkout. The options shown may vary depending on your country or region.
Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible through WhatsApp. We cannot guarantee changes or cancellations once an order has entered preparation, production or dispatch. Made-to-order and customised orders cannot be cancelled once production has begun.
Will I have to pay customs duties or taxes?
International orders may be subject to customs duties, import taxes or other charges imposed by the destination country. These charges are the customer’s responsibility and are not included in the product or shipping price. Please see our Shipping & Delivery page for more information.
What is the difference between dispatch and delivery time?
Dispatch time is the period required to prepare your order before it leaves MISAN. Delivery time begins after the order has been dispatched and handed to the courier. Estimated delivery times are available on our Shipping & Delivery page.
How should I care for my MISAN piece?
Care instructions may vary according to the fabric, embroidery and finishing of each piece. We recommend professional dry cleaning and careful storage to protect delicate fabrics and handcrafted details.
Will sold-out pieces be restocked?
Some sold-out pieces may return in limited quantities or be available through our Made to Order service. Select Notify Me on the product page or contact us on WhatsApp with the style and size you are interested in, and we will confirm availability.
What is included with each set?
The items included vary by design. Please check the Includes section on the relevant product page to confirm whether the piece comes with a shirt, trousers, dupatta or other components. Items described as optional or sold separately are not included unless selected when ordering.
How long does a made-to-order piece take?
Production time depends on the design, fabric, customisation and level of handwork required. Contact us on WhatsApp with the style you are considering, and we will confirm availability, pricing and the estimated completion time before production begins. Visit our Made to Order page for more information.